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Contributor

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2 Messages

Tue, Jan 23, 2018 5:53 PM

Stolen phone

Hey if my phone was stolen would AT&T replace my phone ?

Responses

Accepted Solution

Official Solution

dwill05

Master

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3.8K Messages

2 years ago

If you had insurance, your insurance company would replace the phone after any deductible.  AT&T won’t, no more than Honda or Ford would replace your car if it was stolen.

kdfederer

ACE - Expert

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12K Messages

2 years ago

No, AT&T will not replace your stolen phone. If that would be the case, EVERYONE would get their phone "stolen" to get it replaced.

If you happen to have insurance on your phone through Assurion, they will replace your stolen phone but you pay the deductible.

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

I have nothing to do with everyone phone would be stolen to get replaced I asked about mines 👌 it has insurance and has been replaced ✌🏽

Contributor

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2 Messages

2 years ago

How did you go about that? I tried and and i have the insurance and still haven't got help with a new one and its been almost a month?!

kdfederer

ACE - Expert

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12K Messages

2 years ago

You have to file a claim with Asurion

 

https://www.phoneclaim.com/att/

 

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.