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Contributor

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3 Messages

Sat, Sep 21, 2019 2:24 AM

Stolen iPhone

My phone was stolen today. It said delivered but I was here at home all day and they didn’t knock on my door and I live in a apartment. Will att replace my iPhone?

Responses

Brand User
ATTHelp

Administrator

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108.3K Messages

5 months ago

Hi @Valen9037

Thanks for your post. We can definitely help with you with a replacement. Its best if we continue in private. Please reply to the PM from ATTCares located in your Forums inbox to begin.

Kenneth, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

5 months ago

They said that my case was closed because my brother signed off on it but it wasn’t because he wasn’t even there FedEx said they gave it to a girl so it doesn’t add up
Brand User
ATTHelp

Administrator

 • 

108.3K Messages

5 months ago

Hi @Valen9037,

We need to continue in private, okay? Please reply to my PM to get started. Here's how. Thank you.

Kenneth, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
dwill05

Master

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3.7K Messages

5 months ago

If that’s what FedEx told AT&T, then it sounds like you’ll have to take it up with FedEx if they say that the package was delivered and signed for.  They are going to go by the results of FedEx’s investigation since they were the shipper.

Contributor

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3 Messages

5 months ago

They said my case is close so it’s nothing you can do
Brand User
ATTHelp

Administrator

 • 

108.3K Messages

5 months ago

@Valen9037, okay. If you change your mind and would like assistance, please follow back up in private. Thanks for the opportunity to assist you.

Kenneth, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.