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stolen iPhone 14 under warranty
I bought an iPhone 14 less than a month ago and that phone was stolen from me. I'm trying to get a replacement device and its still wanting me to file a claim and pay 200 dollars for a replacement. If my phone is still under warranty do I still have to pay money to be sent a new one?
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sandblaster
ACE - Expert
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63.9K Messages
6 months ago
Yes. Warranty does not cover lost or stolen. You are getting an insurance replacement, not a warranty replacement and insurance has a deductible.
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OttoPylot
ACE - Expert
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20.6K Messages
6 months ago
I believe that AppleCare+ covers lost or stolen phones, if you purchased AppleCare + from Apple. Sounds like you purchased the insurance plan from Asurion, which was unfortunate.
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dwill05
ACE - Master
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7.8K Messages
6 months ago
You needed to purchase Applecare + with Theft and Loss, which is a tier above normal Applecare +.
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formerlyknownas
ACE - Sage
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107.3K Messages
6 months ago
Warranty is directly through the manufacturer and covers defects in the original workmanship by Apple and there is no charge. When your phone is lost or stolen that is not a warranty issue that is covered only by insurance. And insurance always has a deductible of up to $300.
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