Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
The new iPad Pro & iPad Air!
ariel052005's profile

New Member


1 Message

Monday, May 16th, 2022 10:06 PM

stolen and broken iphone but no insurance

i have had this new iphone 12 since feburary,  i recently got my first job, on my second day of working it was stolen by a client, i have put down a police report, im willing to press charges on the man who did this...i was able to lock my iphone and play the sound on my find, the men threw my phone out the window of his car as he was driving...later when my shift ended i went down the street looking for it at its last known location, i found it on the middle of street, no case, completley broken...the screen will turn on but other then that it doesnt work, i cant even unlock it with face id...i have no insurance...is there anything i can do? i got this phone on a plan, it was offered because we had returned a samsung to at&t...please let me know if theres anything i can do about this i have proof, i dont have the money to offered a whole new one...

Accepted Solution

Official Solution

ACE - Expert


64.7K Messages

2 years ago

As far as ATT is concerned, no, there is nothing you can do. You will still have to pay it off. As for the phone itself, your options are to repair or replace and it doesn’t sound like repairing is a viable option.

ACE - Sage


118.2K Messages

2 years ago

Yup, sorry ⬆️⬆️⬆️

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.