Still unlocked phone
I recently changed providers with a completely clean account. AT&T actually owes me money. I requested unlocking an iphone on 9/1 and read the statement about giving 2 business days for processing. I waited and chatted with "Ashton Aiden" on 9/6 who gave me reassurance that it would be unlocked within 24 hours. He even said he put "priority" on it...whatever that means and gave me a case id number. I called on 9/7 and spoke with Dominic who told me he didn't know why it was still not unlocked but thought it would be by 9/10 and that the other person who helped me was just guessing a date. I'm so frustrated. I had been a customer since 1998 and am so disappointed in them. I guess my question is: why promise two business days to unlock and still not follow through?