Contributor
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2 Messages
Still unlocked phone
I recently changed providers with a completely clean account. AT&T actually owes me money. I requested unlocking an iphone on 9/1 and read the statement about giving 2 business days for processing. I waited and chatted with "Ashton Aiden" on 9/6 who gave me reassurance that it would be unlocked within 24 hours. He even said he put "priority" on it...whatever that means and gave me a case id number. I called on 9/7 and spoke with Dominic who told me he didn't know why it was still not unlocked but thought it would be by 9/10 and that the other person who helped me was just guessing a date. I'm so frustrated. I had been a customer since 1998 and am so disappointed in them. I guess my question is: why promise two business days to unlock and still not follow through?
dwill05
ACE - Master
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9K Messages
5 years ago
Did you get your unlock approved, or are you still waiting for that? Getting an unlock approved by AT&T is not the same thing as actually getting the phone unlocked. When AT&T approves an unlock, they simply send a request to Apple to unlock the phone in their activation servers. Apple is the one who actually has to unlock it.
AT&T shouldn’t be saying that they promise a phone will actually be unlocked in 24 or whatever hours since they don’t control the Apple part of the unlocking process. All AT&T controls is the unlocking approval, which should take 2 days max.
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jbtfuller
Contributor
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2 Messages
5 years ago
I guess it's the unlock approval, then. I agree, it should be no more than 2 days but alas, no email. I've check the status and it says processing.
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