The new iPhone 15
andrebcr's profile

New Member

 • 

8 Messages

Monday, October 3rd, 2022 3:57 PM

Still no solution - Missing Phone

Someone just deleted my last post. It was closed for someone without any discussion.

Missing delivered cellphone , almost 1 month without solution. need to have direct message with at&T. Last post they stayed 5 days without answer and just answered in the weekend, closing it without my knowledge.


Tried to solve by phone 4 times, and I was charged without having nothing. Please don't close de post without direct messaging.

Former Employee

 • 

32.9K Messages

1 year ago

likely because this is a customer populated forum not at&t support and you keep posting new posts with the same topic 

New Member

 • 

8 Messages

1 year ago

I just need help, and is the inly option to repost when my direct communication is closed. It should be a way to reopen the discussion

ACE - Expert

 • 

64.7K Messages

1 year ago

Not necessarily. There is no guarantee ATTHelp will respond to this thread or reopen the direct message dialogue. Since they closed the other one without resolving, my advice is quit waiting on them and escalate to corporate by filing an FCC or BBB complaint.

New Member

 • 

8 Messages

1 year ago

Thanks. I'll try to do an FCC or BBB. But will wait also them to answer.

Community Support

 • 

230.7K Messages

1 year ago

Hi there, ! Let's get you a resolution on that order.

 

We're sending you a Direct Message (DM) which can be found in the chat icon next to the bell icon in the upper right corner of the Forums page.

 

In case you want to know more about returning a device or what actions to take when an order is lost in transit you will want to check out Important FAQs when you visit How to return your trade-in to AT&T - Information and Help from the AT&T Community.

 

Be sure to meet us in a DM and watch for a message being sent to you. We want to get you a definite resolution for that order that is lost.

 

Lar, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.