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pjkhos's profile

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Sat, Jun 25, 2022 1:38 AM

Starts with 5 bars and slowly decreases to 1

Power on,, bars are at 4 or 5 with in 1 minute reduces to 1 and get message not connected to internet,  same thing happens if both Wi-Fi and cell are on and using att Wi-Fi manager. When I try to giro att tech support and refresh connection  oops having trouble try again later, 611 they can reset works  a while then same thing. Hit airplane mode on off goes to 5 bars then crashes,


Community Support


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We're here to help with your device's connectivity, pjkhos!


Thank you for letting us know you've tried switching airplane mode on and off, as well as having tried other technical support avenues. We will do our best to get this resolved for you.


Could you let us know what device model you have, and whether it is updated to the most current software?


Is this occurring for your Wi-Fi and Data connection? If so, we suggest restarting your phone, as well as your AT&T Gateway. This will help us determine where the cause of your connectivity lies.


Let us know. We hope to hear back from you!


Donovan, AT&T Community Specialist



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