Skip to main content
AT&T Community Forums
Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.

Contributor

 • 

1 Message

Tue, Nov 27, 2018 6:04 AM

Spam text

I received a text from 746-118-88. The msg is below. 

 

AT&T Free Message: Your temporary PIN is (I erased the PIN)

 

This is spam right? How do I stop receiving these texts?

Responses

Accepted Solution

Official Solution

ATTCommunityTeam

Moderator

 • 

715 Messages

2 years ago

@StarrStarr and others who might be experiencing this issue,

 

We want to help you guard against fraud and keep your accounts and devices safe and secure.

 

If you did not request a temporary PIN, please do not click on anything in that text message and/or do not use that PIN. This is a tactic spammers have used, in the past, to acquire account information. Instead, please change your account password - either through MyATT or by contacting Wireless Customer Service.

 

Remember, AT&T will never ask you to send us your personal or account information via email or text message. You can forward suspicious emails to AT&T Internet Security at abuse@att.net and suspicious texts to 7726 (SPAM). For additional support, you can refer to our Fraud & Security Resources site.

 

Thanks!
The AT&T Community Team

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Accepted Solution

Official Solution

Teacher

 • 

7 Messages

a year ago

Changing your PW won't help. It's the AT&T Mobile Security app that keeps
generating the text messages. Either (1) open the app, get a new PIN and
enter the new PIN, which will reactivate the app, or (2) delete the app.
Either will stop you from getting the constant text messages.

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

 • 

127.7K Messages

a year ago

Hello @kongjie,

 

Thank you for reaching out to us. Are you using an iPhone with the AT&T Mobile Security app installed? If so, we apologize for the inconvenience. We are currently working to fix this error. You can ignore these erroneous texts or try to re-login to the app to fix this. You can also update the AT&T Mobile Security app version to 4.0.2 to resolve the issue. Let us know if this helps.

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

13 Messages

2 years ago

I just got this too. I deleted the message since I have no idea what this is for. 

Contributor

 • 

1 Message

2 years ago

I received this message on both my phone and my wife’s. Usually pins like this are issued when a password is forgotten. Someone is probably trying to access my account. I’ll be changing my password as a precaution.

Contributor

 • 

1 Message

2 years ago

Thank you for the info. Very informative with links to follow.

Contributor

 • 

1 Message

2 years ago

I receive a call of man and he said from representative of ATT because I have credit problems. Don’t identify and don’t answers any credentials. I explain don’t offer any information and finally call.

dwill05

Master

 • 

3.9K Messages

2 years ago

I got the text too about a temporary PIN.  Either someone is trying to hack into a bunch of people’s accounts simultaneously, or it’s a glitch on the AT&T side.  Given that a number of people have reported the same thing around the same time, it seems more likely that the texts were sent in error rather than one person just trying to access accounts individually.  AT&T needs to check it from their end to see if there was a system glitch instead of just defaulting out and saying everyone needs to change their passwords.

Contributor

 • 

2 Messages

2 years ago

I received two on my hotspot $.20 each from Rump healthcare. Please remove these fees. I’ve already put a block on the number 

Contributor

 • 

1 Message

2 years ago

UYYF

Tutor

 • 

1 Message

2 years ago

@dwill005 - That makes sense to me. My wife and I each received identical texts yesterday, several hours apart, although with different temporary PINs. I assumed based on some other forum posts that this was spam, but it turns out the number 74611888 really is used by AT&T to send temporary PINs; this morning I downloaded the AT&T Call Protect iOS app and when I set it up, I had to enter a temporary PIN that was sent by text from that number. All of which begs the question of why my wife & I received those messages yesterday, and why other people are receiving them without doing anything to trigger generating a temporary PIN. It doesn’t make any sense as a phishing attempt - there isn’t any link included in the text, nothing to click on that would take the recipient to a phishing site. 

Contributor

 • 

1 Message

2 years ago

This just happened to my husband and I at 457am this morning. Different PIN numbers and neither of us did anything to initiate it. Does anyone know???

Contributor

 • 

3 Messages

2 years ago

The text messages on my phone is all from the same number and charged at the rate of 10 cents each.  Also the same number says I have been approved to DONATE $70 . I did not donate anything from my prepaid account and do not feel I should be charged for the dozen or so text messages from this scam.

 

 

Contributor

 • 

1 Message

2 years ago

I received these two text msgs today. I never agreed to share anything with a third party. Does anyone know what this is?

AT&T Free Message: Notice: Mobile line 609284xxxx on your account has consented to share phone location or other subscriber, account, and device data with third parties. Please do not reply to this text. Thank you for choosing AT&T.

Contributor

 • 

1 Message

2 years ago

I've gotten 2 of these messages and my son is receiving them as well.  I've reported them as SPAM but AT&T replies "It is likely that your message came from a short code.  Please return to the original message and reply STOP. "  I've followed those instructions both times but I'm still getting the messages.

Get started...

Ask a new question