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1 Message

Sun, Aug 5, 2018 8:14 PM

Sound problem on IPhone 7

My phone is not playing sound back in certain apps. I was able to have normal phone calls yesterday morning, but it stopped sometime yesterday afternoon. Calls can come through but whenever I answer the call, it never connects to the other line. In a Snapchat app, I can hear videos that other people make, but any video I take, no sound come from it. Is this an easy fix? It just happened randomly. 


Accepted Solution

Official Solution

Brand User



112.9K Messages

2 years ago

Hey there, @Melamagee!


First, you'll want to check each app and ensure none of the audio is set to mute. Second, try to resolve your experience by following these instructions:

  • Double tap the home button
  • Then swipe from left to right
  • Finally, tap the speaker icon located on the far left. Below the play button the words “Mute Off” should display. Feel free to explore whether sound has returned on your apps.

We hope this information helps. Let us know if you have any further questions.


Lar, AT&T Community Specialist

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