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Tutor

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4 Messages

Fri, Sep 21, 2018 12:02 AM

Software update

Hi, I recently got this message from the number 11113000 saying “AT&T Free Msg: To complete your recent software update, please power off and restart your device,”. I wanted to see if this is really AT&T as they have never contacted through that number and also what the software update is. Thanks.

Responses

Accepted Solution

Official Solution

Community Support

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2.4K Messages

2 years ago

Hi everyone,

 

Apologies for the confusion about this message. Yes, it is a legitimate AT&T message. An update was pushed to some customers who had updated to iOS 12 earlier this week, and this new update fixes a potential inability to use WiFi Calling. Please restart your device as requested in the message in order to complete the update.

 

Thank you so much for choosing AT&T!

 

Dan

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Tutor

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2 Messages

2 years ago

Me too-upgraded 2 days ago to IOS12 and today at 730pm, I get a text message from 11113000. 

 

AT&T Free Msg: To complete your recent software update, please power off and restart your device.

Teacher

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7 Messages

2 years ago

I did as well

Tutor

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2 Messages

2 years ago

Got the same message, but I upgraded on Monday when it was released.

Tutor

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2 Messages

2 years ago

I also got the same exact text? I had updated my phone to IOS 12 the other day so perhaps it is legitimate? But I am unsure as to if it’s actually AT&T because I have never been contacted about something like this or from that number before?

Contributor

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1 Message

2 years ago

I have got messages from this number from AT&T before but not sure what this is about.

Teacher

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7 Messages

2 years ago

I did restart but nothing happened.  Very strange.

Tutor

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4 Messages

2 years ago

Interesting, maybe an update to the carrier service software was released if it was buggy when iOS 12 first launched?

Teacher

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7 Messages

2 years ago

Possibly... hope someone clears this up soon!

Contributor

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1 Message

2 years ago

I got this message to but now my text messages app doesn’t work. Just shows a red ! On the app icon an no messages or options just blank inside. Called and the at&t rep said the text from this number happens when you change something on your plan and recently I changed to paperless billing but I still don’t have messages?  No fix for that as yet. Very annoying!  And where are all my texts???!!

Tutor

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4 Messages

2 years ago

Hmmm, I don’t recall any changes to my plan so I may just hold off on restarting for now. Hopefully your messages start working soon! 

Teacher

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7 Messages

2 years ago

Oh no!  That didn’t happen to me.  Sorry it happened to you though! Hope they fix it soon 

Contributor

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1 Message

2 years ago

I just got the same message and assumed it was a scam but seems like it might be legit and because of the iOS 12 update. Hmmm!

Tutor

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2 Messages

2 years ago

I hope it’s not a scam? It’s not like we can just never restart/power off our phones ever again? Eventually we will? I am curious to find out what triggered the text?

dwill05

Master

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3.7K Messages

2 years ago

Updated my software on the day it was released, but never got any text from AT&T.

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