Skip to main content
AT&T Community Forums
mutantmike

Mentor

 • 

74 Messages

Thu, Oct 29, 2020 11:40 AM

So how does the $800 credit work for trading in on an iPhone 12?

I have an iPhone 8 sitting around that is nice and works perfect. It is not on my plan but can I trade this in to get an $800 bill credit off an iPhone 12?

This device, iPhone 8, shows $800 online, so I wonder once bill credit kick in, how much per month will I pay for a new iPhone 12?

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

44.3K Messages

a month ago

As long as the trade in is valued at $95 or higher, you get the $800 credit. Your monthly phone payment depends on which model iPhone 12 you buy. If you buy the 64GB model which costs $800, your monthly phone payment will be $0 once credits start.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

dwill05

Master

 • 

4.5K Messages

a month ago

To get the $800, you need iPhone 8 or above.  An iPhone 7 will only get you $350 credit.

https://tradein.att.com/offer-details

I suggest reading the offer carefully.  It’s not just having a device valued at $95.  It also has to be one of the specifically listed devices.

(edited)

Accepted Solution

dwill05

Master

 • 

4.5K Messages

a month ago

It just has to be one of the listed phones and be functional.  It doesn’t have to be from AT&T.  You’re going to wipe it and remove the SIM before you send it in anyway.

(edited)

mutantmike

Mentor

 • 

74 Messages

a month ago

So even though it states $350 trade in for my iPhone 7, I will still get $800?

Just trying to figure out what phone to trade in

sandblaster

ACE - Expert

 • 

44.3K Messages

a month ago

No. To get the $800 you must trade in an eligible phone. There is a list of eligible phones that get the $800 credit. The oldest iPhone model to get the $800 is the iPhone 8. There is another list of older phones that get $350 in credits as long as they are worth $35 in trade in. The iPhone 7 is on that list.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mutantmike

Mentor

 • 

74 Messages

a month ago

Can the trade in be a Verizon phone?

My husband has a Samsung s9 perfect condition just sitting around not being used

mutantmike

Mentor

 • 

74 Messages

a month ago

What about trading an iPhone 8 in that states "ID locked"

what does this mean?

dwill05

Master

 • 

4.5K Messages

a month ago

Are you sure that “ID locked” are the only words on the screen (not “Apple ID locked”?).  Why would the ID be locked on your phone?  You likely need to clear that up because you need to wipe the phone before you send it in.  Also, they’ll reject the trade in if it’s been reported lost or stolen.

FN2017

Tutor

 • 

23 Messages

a month ago

When I ordered my iPhone 12 Pro on 10/16, I was offered $800 trade-in credits for my iPhone SE 2020. AT&T changed the term on 10/30 and downgrade the iPhone SE 2020 for only $350 trade-in credits instead of the the original $800 trade-in credits I am still waiting for my trade-in kit by mail. So I am not able to trade in my old phone yet. I want to confirmed that I am getting a full $800 trade-in credits as promised, right?

I tried to ask AT&T rep thru chat, both the rep and a manager told me that I can only get $350 trade-in credits for my iPhone SE 2020. I am so confused as why AT&T would do this to trick me buying a new phone. Please help!

New Member

 • 

11 Messages

a month ago

I experienced the exact same issue, iPhone se 2020 trade-in was reduced from $800 to $350. 

I spoke with numerous ATT personnel from customer support, Trade-in management and customer retention - including escalation within each department.

I was told the same thing by everyone, they have no control over the terms of the promotion and the ATT trade-in software updates trade-in values regularly and devices can depreciate in value on a daily basis.

after 6 hours of phone calls, I gave up and traded-in an older iPhone 6s for $350 and will sell the iPhone SE 2020. 

Don’t wait too long to react, as the trade-in must be completed within 14 days of purchase.   $450 for an iPhone 12 is still a good deal - but not as good as free. 

Received my iPhone 12 on Thursday and went to trade in Friday and list $450 in tradein value. 

very upset that I waited 1 day to trade-in and value of se went from $800 to $350

even harder to understand, how an iPhone 8 (3 years older phone) is worth $100 and iPhone se 2020 is only worth $90 using the att trade in software

New Member

 • 

1 Message

a month ago

I have an iPhone X 256GB that has a hairline crack in the screen.  When I use the AT&T trade in calculator, it says it is worth $110 which is more than the $95 threshold so it should qualify.

However, when I called AT&T, they said any cracked phone does not qualify. Is that the case and do I need to repair the screen?

mutantmike

Mentor

 • 

74 Messages

a month ago

Cracked phones DO NOT qualify

You want the phone to work perfect and have no cracks. It can have normal wear, a few sc(Edited per community guidelines)s things like that. Does not have to look perfect but must work

(edited)

mutantmike

Mentor

 • 

74 Messages

a month ago

Trades ins must be completed within 14 days of purchase?

Well I purchased online Friday, it has not shipped yet. Also I read the trade in cannot be done until your iPhone 12 is activate, is this true?

dwill05

Master

 • 

4.5K Messages

a month ago

This says it’s 30 days after activation.

https://tradein.att.com/offer-details

Must trade in eligible smartphone at a participating location and complete trade-in within 30 days from activation of new phone.

Even so, the value of older smartphones is constantly dropping, and if you wait too long, it could drop out of the range to get the full $800.  Once you sign up for the trade, it’s in your best interest to do the trade ASAP.

New Member

 • 

11 Messages

a month ago

I’m sorry, I am mixing the timeframe for returning a purchased phone with the timeframe for trading in a phone. 

You have 14 days to return the newly purchased phone (iPhone 12) - subject to a $55 restocking fee

You have 30 days from activation of new phone to send in your old phone for tradein

Sorry for any confusion 

Get started...

Ask a new question