Get the new iPhone 15, iPhone 15 Plus, iPhone 15 Pro & iPhone 15 Pro Max from AT&T Now!
The new iPhone 15
akraider907's profile



2 Messages

Friday, March 4th, 2016 5:33 PM

SmartLabel tracking not showing my returned Iphone info

So I received a replacement iphone 6 and returned my old phone packaged as mentioned on the return instructions.


I dropped the package off at USPS and kept the smartlabel tracking number. It has been 7 days but the status of package is not showing its been recieved on


I see lots of people have had issues with device returns. Is there anything else I can do at this point to help expedite the status of my return as USPS has not clue the status of my package



Community Support


15.2K Messages

8 years ago

Hi there @akraider907

Thanks for your post. I’m sorry to hear you’re having issues with tracking your returned device, we’d be glad to look into this further for you.
Please send a private message by clicking here including
·         Your name
·         Contact number
·         SmartLabel tracking number
·         Best time to reach you
Once we see your private message, we will reach out to you within 2 business days.
Thank you
Rachel A
AT&T Social Media Manager
Not finding what you're looking for?