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SmartLabel tracking not showing my returned Iphone info

So I received a replacement iphone 6 and returned my old phone packaged as mentioned on the return instructions.

I dropped the package off at USPS and kept the smartlabel tracking number. It has been 7 days but the status of package is not showing its been recieved on tracking.smartlabel.com.

I see lots of people have had issues with device returns. Is there anything else I can do at this point to help expedite the status of my return as USPS has not clue the status of my package

PLEASE ADVISE

Responses

ATTMobilityCare

Community Support

•

15.2K Messages

7 years ago

Hi there @akraider907

Thanks for your post. I’m sorry to hear you’re having issues with tracking your returned device, we’d be glad to look into this further for you.

Please send a private message by clicking here including

· Your name

· Contact number

· SmartLabel tracking number

· Best time to reach you

Once we see your private message, we will reach out to you within 2 business days.

Thank you

Rachel A

AT&T Social Media Manager

0

akraider907

SmartLabel tracking not showing my returned Iphone info

ATTMobilityCare

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