Troubleshoot your device issues
akraider907's profile

Contributor

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2 Messages

Fri, Mar 4, 2016 5:33 PM

SmartLabel tracking not showing my returned Iphone info

So I received a replacement iphone 6 and returned my old phone packaged as mentioned on the return instructions.

 

I dropped the package off at USPS and kept the smartlabel tracking number. It has been 7 days but the status of package is not showing its been recieved on tracking.smartlabel.com.

 

I see lots of people have had issues with device returns. Is there anything else I can do at this point to help expedite the status of my return as USPS has not clue the status of my package

 

PLEASE ADVISE

Community Support

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15.2K Messages

6年前

Hi there @akraider907

 
Thanks for your post. I’m sorry to hear you’re having issues with tracking your returned device, we’d be glad to look into this further for you.
 
Please send a private message by clicking here including
·         Your name
·         Contact number
·         SmartLabel tracking number
·         Best time to reach you
 
Once we see your private message, we will reach out to you within 2 business days.
 
 
Thank you
 
Rachel A
AT&T Social Media Manager
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