Troubleshoot your device issues
powellr2's profile

Tutor

 • 

5 Messages

Sun, Sep 22, 2019 2:56 PM

SIMS Card removal or deactivation

I have a new iPhone 11. Apple sent message to contact my carrier to remove or deactivate my old SIMs card from my no longer useable iPhone 6+. How do I do that?

Accepted Solution

Official Solution

kdfederer

ACE - Expert

 • 

12.6K Messages

3 y ago

When you activate the sim in your new phone on your account, it should deactivate your old sim.

Tutor

 • 

5 Messages

3 y ago

Excellent! Thanks. I'll ignore the Apple message.

Contributor

 • 

2 Messages

3 y ago

My sim card stop reading in my phone so what do I do get it working again

Contributor

 • 

2 Messages

3 y ago

How I get my sim card working again

bigelarkin

Scholar

 • 

224 Messages

2 y ago

I have some old iPhones  that still have sim cards in them and I think they are deactivated ,and I'm just wondering on how to get rid of those sim cards and how to make sure they are no longer active?

Constructive

Employee

 • 

27.9K Messages

2 y ago

cut em up

bigelarkin

Scholar

 • 

224 Messages

2 y ago

how do I make sure they are deactive?

(edited)

dwill05

ACE - Master

 • 

6.5K Messages

2 y ago

If you remove the SIM card and cut it up, it’s no longer usable.  By definition, that’s deactivated.

sandblaster

ACE - Expert

 • 

57.8K Messages

2 y ago

@bigelarkin Turn the phone on. If it says “no service”, the sim is not active but as suggested, cutting it up will ensure that.

New Member

 • 

3 Messages

2 y ago

I have my sim card number that's written on the sim card, but I don't have the sim card anymore.  How can I deactivate the sim card? 

(edited)

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.