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infamoustrey's profile

Contributor

 • 

1 Message

Wed, Apr 27, 2016 3:32 PM

Sim Incompatible

So I'm currrently in the process of unlocking a iPhone 5 16gb to use with my ATT goPhone plan.

 

Device

  • Iphone 5 16gb ATT GSM

 

Events So far

  • Ask ATT to unlock the device throught the unlock portal
  • Recieved confirmation and waited 2 buisiness days
  • Recieved a confirmation that the device is now unlocked
  • Attempted to put sim in iphone to activate
  • The iphone sees the sim card, even gets data and cellular connection
  • The iphone refuses to activate and gives the following error
The SIM card inserted in this iPhone does not appear to be supported.

The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

Any help will be apprecieated. 

kdfederer

ACE - Expert

 • 

12.5K Messages

6 y ago

If it is an AT&T phone, it does not need to be unlocked to use as an AT&T gophone. All AT&T phones can be used as gophones without unlocking.

You may need to take a trip to an AT&T store for trouble shooting.

 

sandblaster

ACE - Expert

 • 

54.3K Messages

6 y ago


@kdfederer wrote:

If it is an AT&T phone, it does not need to be unlocked to use as an AT&T gophone. All AT&T phones can be used as gophones without unlocking.

You may need to take a trip to an AT&T store for trouble shooting.

 


It is also possible the phone is locked but not to ATT but some other carrier. To use the phone on ATT's network, you would have to get it unlocked by that carrier.

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