Troubleshoot your device issues
A_Figueroa730's profile

New Member

 • 

1 Message

Wed, May 25, 2022 8:37 AM

SIM card locked, brand new iphone 13 pro max, is this normal?

How can I unlock my SIM card? Was told that was normal until phone completely paid for?? Does it being locked affect the working ability of my phone?

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

58.7K Messages

2分前

Yes that is normal but your SIM card is not locked, your phone is locked. That means a SIM card from a different carrier won’t work in the phone. As long as you have an ATT SIM card, being locked has no effect. ATT will unlock your phone once it is paid off but you will need to put in an unlock request.

ACE - Sage

 • 

98.5K Messages

2分前

This ⬆️. 

AT&T still locks phones.  

If you don't want a locked phone, I have to purchase a Sim free phone directly from Apple. Phones purchased from third-party retailers like Target and Best Buy are subject to Apple's us Flex activation, which means they will walk to the first service provider whose SIM card you insert into the phone. 

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.