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kecianecelle's profile



1 Message

Sunday, May 13th, 2018 8:24 AM


How long does it usually take to activate the sim? I tried activating it like 2 hrs ago and I still don't have service. I can't set up the prepaid card I bought because it requires a password that is supposed to be sent via text but I can't receive any texts because again, I have no signal/service. I tried calling but it won't transfer me to a representative. I called every number I found on the card and online. Please help me resolve the issue ASAP.

Community Support


225.8K Messages

6 years ago

Good morning @kecianecelle,

I am sorry to hear you are having issues activating your SIM card. I am happy to help you with this! If you haven’t already done so, please try rebooting your device. This assists with refreshing the network connection after completing an activation.

In the event the previous step fails in correcting the problem, replying to my private message, which will help us gather additional details to further assist. Please be on the lookout in your Forum’s Inbox for more information.

Thank you for reaching out and I look forward to getting this matter taken care of. Have a nice day!

Anabel, AT&T Community Specialist

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