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New Member

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5 Messages

Thu, May 26, 2022 8:53 PM

Shipping Phone Upgrade to a Different Address

Can I upgrade one of the phones on my family plan and have it shipped to a family member in another state?

ACE - Sage

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98.5K Messages

2分前

No.  You can make that person an authorized user and they can go pick up the phone from the store themselves. AT&T will only ship phones to the address of record which would be the same as your billing address. 

New Member

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5 Messages

2分前

Thank you.  What is the procedure to make a family member an "authorized user?"

ACE - Sage

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98.5K Messages

2分前

New Member

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5 Messages

2分前

Thank you.  You've been very helpful.

ATTHelp

Community Support

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195.2K Messages

2分前

We'll be happy to clarify how you can go about with your order @Rhombus.

 

As @formerlyknownas informed you, we can only ship to the account address. Making your family member an authorized user so that they can pick up the device from an AT&T store would be the best course of action here.

 

Please let us know if you have any additional questions or concerns; if so, we'll be happy to assist further. Thank you for reaching out to our AT&T Community.

 

Darais, AT&T Community Specialist

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