New Member
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2 Messages
Shattered phone from car accident
hello i was in an accident that left my phone stranded in the street it got run over and i want to know can i trade in or what do i do? i can't leave anywhere
New Member
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2 Messages
hello i was in an accident that left my phone stranded in the street it got run over and i want to know can i trade in or what do i do? i can't leave anywhere
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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117.2K Messages
2 years ago
If the phone is crushed it has no value. As mentioned if you have insurance you can make a claim, you do have to turn in the crushed phone to the insurance company. If you did not have insurance you have to buy a new one.
If you have more questions feel free to ask
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OttoPylot
ACE - Expert
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24.2K Messages
2 years ago
If you have insurance, file a claim. If not, purchase a new one. A shattered phone is not worth anything.
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marii355
New Member
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2 Messages
2 years ago
well thank you, how can i see if im due for an upgrade
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ATTHelp
Community Support
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231.5K Messages
2 years ago
We'll be happy to help you get a new device @marii355.
You can check your eligibility by going to our upgrade portal. Select the device you wish to upgrade, choose the device you want, then follow the prompts from there. You can find more information regarding this option here.
If you have mobile insurance, you can file and track an insurance claim.
We're sorry to hear about what happened but we'll be happy to help you get connected once again. Please don't hesitate to reach out if you have any additional questions. Thank you for reaching out to our AT&T Community.
Darais, AT&T Community Specialist
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