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M

New Member

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2 Messages

Tuesday, February 1st, 2022 7:49 PM

Shattered phone from car accident

hello i was in an accident that left my phone stranded in the street it got run over and i want to know can i trade in or what do i do? i can't leave anywhere

Accepted Solution

Official Solution

ACE - Sage

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104.3K Messages

1 year ago

If the phone is crushed it has no value. As mentioned if you have insurance you can make a claim, you do have to turn in the crushed phone to the insurance company. If you did not have insurance you have to buy a new one.

If you have more questions feel free to ask

OttoPylot

ACE - Expert

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19.7K Messages

1 year ago

If you have insurance, file a claim. If not, purchase a new one. A shattered phone is not worth anything.

New Member

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2 Messages

1 year ago

well thank you, how can i see if im due for an upgrade

ATTHelp

Community Support

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207.9K Messages

1 year ago

We'll be happy to help you get a new device @marii355.

 

You can check your eligibility by going to our upgrade portal. Select the device you wish to upgrade, choose the device you want, then follow the prompts from there. You can find more information regarding this option here.

 

If you have mobile insurance, you can file and track an insurance claim.

 

We're sorry to hear about what happened but we'll be happy to help you get connected once again. Please don't hesitate to reach out if you have any additional questions. Thank you for reaching out to our AT&T Community.

 

Darais, AT&T Community Specialist

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