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New Member

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1 Message

Wed, Sep 23, 2020 12:33 AM

Setting up Account

i just purchased 2 new phones today from at&t. A new plan as well i’ve never gone through them before, how do i set up an account i wasn’t given an account number & the phone number will not work

Responses

joego1969

Contributor

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11 Messages

a month ago

This is a perfect example of att customer service.

15 hours and no response from a forum  CS rep to an obvious customer service issue.

You probably could’ve  activated your devices online but, as you said you don’t have an account number so that’s probably not even an option.

 

Theres really no account info on the receipt even?

 

dwill05

Master

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4.2K Messages

a month ago

This actually isn’t a customer service forum.  It’s a community forum for customers to try to help each other out.  AT&T CS presence is pretty minimal.

 

And to be honest, if the person doesn’t know his/her account number or phone number, it’s going to be pretty difficult to verify them online.  The best bet is for the OP to go to an AT&T store with the phones so they can help with the setup.

(edited)

joego1969

Contributor

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11 Messages

a month ago

No (Edited per community guidelines) it’s not a customer service forum.

i was trying to draw CS rep out to help this guy. But instead he got you, repeating 

half of the words that I already spat.

 

(edited)

Brand User
ATTHelp

Community Support

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136.7K Messages

a month ago

Hello @reedan.

 

We appreciate your patience and are here to help with your account setup.

 

To get started:

  • If you brought lines from another provider, have you confirmed that the port over was successfully completed? This could be the cause of the lines not working.
  • Was the new wireless plan setup over the phone or in-store?
  • Did you receive any confirmation e-mail with your new service? Please check spam as well as junk folders in case the account number can be found there.

We eagerly await your reply.

 

Vincent, AT&T Community Specialist

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