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Tutor

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2 Messages

Mon, Apr 1, 2019 1:39 PM

SEND HELP! Ordered wrong phone

I had the account holder order my new phone. Went through the whole process of paying off the current phone and then ordering the new one. I wanted the iPhone Xs Max and instead the account holder ordered the Xs.

 

Is there anyway at all that I am able to return the incorrect phone and work with AT&T to change the model?

 

SEND HELP!

 

Thanks!!!

Responses

Accepted Solution

Official Solution

kdfederer

ACE - Expert

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11.9K Messages

10 months ago

Contact AT&T immediately. You have 14 days buyer's remorse to return the phone and get the correct phone. You will be charged a restocking fee for the wrong phone.

This is a user to user forum. I am a user, just like almost everyone else on the site.
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Tutor

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2 Messages

10 months ago

Thank you so much! Already working with AT&T on this process.