Tutor
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2 Messages
SEND HELP! Ordered wrong phone
I had the account holder order my new phone. Went through the whole process of paying off the current phone and then ordering the new one. I wanted the iPhone Xs Max and instead the account holder ordered the Xs.
Is there anyway at all that I am able to return the incorrect phone and work with AT&T to change the model?
SEND HELP!
Thanks!!!
Accepted Solution
Official Solution
kdfederer
ACE - Expert
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12.8K Messages
4 years ago
Contact AT&T immediately. You have 14 days buyer's remorse to return the phone and get the correct phone. You will be charged a restocking fee for the wrong phone.
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pjames05
Tutor
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2 Messages
4 years ago
Thank you so much! Already working with AT&T on this process.
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