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Friday, August 20th, 2021 2:23 PM

'Secure PIN' AT&T Text

This is the second day in a row I've received a text message that states:

"AT&T Free Msg: Do not share your Secure PIN unless you personally contacted AT&T. Secure PIN is ******. 

Didn't contact AT&T? Call us at 800-331-0500 ASAP.

Is this legitimate? I refuse to call the number until I do know the answer to this question. Obviously this worries me, but I don't anticipate calling an entity I'm not even sure if they're who they say they are. Just seems fishy. 

Accepted Solution

Official Solution


ACE - Expert


32.3K Messages

2 years ago

The phone number is a legitimate AT&T Customer Service number.  Someone has tried to access your account.  If anyone calls you and asks for that PIN, do not give it to them for any reason.



ACE - Master


7.8K Messages

2 years ago

That number is the AT&T Wireless customer service number.  If you’re getting unexpected texts for your PIN and haven’t done anything requesting that your PIN be sent, it could be a sign that someone else is attempting to log into your account.


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