Shop Now, Avoid Delays - Get Our Best Holiday Deals!
What is happening with 3G?
C

New Member

 • 

1 Message

Thu, Apr 30, 2020 2:42 PM

Search Results Web results IMEI provided is not an AT&T IMEI

I bought a clean and unlocked phone from a reputable 3rd party store in January . I am now needing to change carrier providers. I was told by the new carrier my phone is locked and contact your provider. I contact ATT and they said the IMEI provided is not an ATT@T IMEI. I have used the unlock website and called them. Any help would be appreciated.

Constructive

Employee

 • 

24.5K Messages

2 y ago

if they say its not an at&t imei then it isnt. when you turn on the phone does it display the at&T logo?

how can this third party store be reputable if they sold you a locked phone and told you it was clean and unlocked? doesnt sound reputable to me,

if it was brand new sealed in the box then it has never been on an at&t network therefore the imei will not be recognized until active on the at&t network

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.