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alwhee01's profile

New Member

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1 Message

Tue, Mar 1, 2022 4:15 PM

screen time/text/data

Is there anyway to pick up a transcript on my familys screen time/text/data as there is showing none available online for recent data. 

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.5K Messages

5分前

Hey, ! Let's show you how to view your wireless usage history!   

 

You can only view data, call, and text details for all your devices which you can download wireless usage info for up to 16 bill periods by going:

  1. Go to Usage.
  2. Select the bill period you want to view.
  3. Choose your service type:
    • Wireless-only service: Look in the Usage by number section, find the device you want to manage, and select View more usage details and options. Then choose See data, text, and talk logs.
    • More than one service: Look in the Basic plan usage section, find the device you want to manage, and select View usage details. Then choose how you want to view your details.
  4. Select Download, then choose CSV or Excel. (Don’t see these options? Use the forward arrows to get to the last page. Once you see all your records, you can download them.)

Also, for quick updates on remaining data and texting balances in your current bill period, text *3282# (*DATA#) for English, or *3286# (*DATO#) for Spanish.

 

If you can no longer view details you used to have access to then we're are aware and are working with our team to get clarification on this change. You'll want to come back and check for updates.

 

We hope this helps! Please let us know if you have additional questions!

 

Thank you for reaching out to AT&T Community Forums!

 

Jonye, AT&T Community Specialist  

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