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iPhon6s's profile

Tutor

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7 Messages

Friday, January 26th, 2018 7:30 PM

Sammie

I have an iPhone 6s and have two emails that I cannot remove.  Please HELP!

Sammie

Community Support

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231.3K Messages

6 years ago

Hello @iPhon6s,

 

Welcome to the Community Forums!  I would be more than happy to assist you with deleting an email.

 

You may find you are unable to delete emails from your IMAP accounts from an iPhone and when you try to delete a message you get the error "The message could not be moved to the mailbox Trash."

 

To resolve this on your device; go to Settings, then Mail, Contacts and Calendars. Select the relevant account, then under "IMAP," tap "Account." Select "Advanced" at the bottom of the screen, then tap "Deleted Mailbox." Select the Trash folder on the server (beneath "Inbox").

 

To save the settings, tap the "Advanced" button in the top left (to go back to the Advanced Settings Screen), then tap "Account" at the top before tapping "Done." You should be able to remove the emails.  Thank you for your time and patience.

 

Please let me know if the above steps resolved the issue.

 

Aaron, AT&T Community Specialist

Tutor

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7 Messages

6 years ago

I could not get your directions to work.

Thanks,

Sammie [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Tutor

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7 Messages

6 years ago

You can also contact me on my office line if you wish - that number is (817) 598-2052.

Thanks,

iPhone6s

 

Community Support

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231.3K Messages

6 years ago

Hello @iPhon6s,


Thank you for the quick response!  I’m sorry to hear that the previous steps which I provided did not work. 


I would like to continue working with you in a private setting.  I will be sending you a private message to your Forums Inbox, please keep a look out!


Thank you again for your time.


Aaron, AT&T Community Specialist

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