Sales Representative Misrepresented Plan
A couple of months ago, I recently got a new Iphone 14, that at the time I was unaware came with the ability to host two numbers. The sales rep. I interfaced with at the time told me about a price decrease in our current billing and gave vague descriptions- thanks to that, our bill is now almost 100$ more. I called earlier to see about removing the extra line and transferring the phone payment plan to the number I actually use; There's proof on our bill that the number has not been used (besides what looks to be a single spam call- I have never given out nor used the number or even accessed it personally). The customer service line said that transferring the payments to a different number on the plan would instead incur the whole cost... even though I asked for it to be put on the number that the phone uses. I am beyond upset. I am having to pay money for something I have proof I do not use. We did not use a special promotion of any type to pay for the phone besides AT&T's standard 36 installment plan. Why is it impossible to put the installment plan on the phone that is being paid for?