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jzydek's profile

2 Messages

Thursday, April 18th, 2024 3:35 PM

Sales rep never called back….

We switched from Comcast to AT&T for internet. Right after installation a sales person came to the door, then spent about 4 hours (seriously) in our house giving us deals on switching from Verizon for our cell phones. Our new AT&T phones are to come today. She told us just call her when they arrive and she will come out to do the switch over and has all sorts of 50% off coupons and gift cards for us for switching. She was to call as soon as she got in her car so I could have her phone number to contact her when the phones arrived. They are coming today. She never called. I have her name Victoria B and her rep number UX0D4, but that’s all I have. No one at AT&T whom I spoke with on the phone can help. NOT A GOOD WAY TO START WITH NEW CUSTOMERS.

Community Support

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232.1K Messages

1 month ago

Hi @jzydek!

Thank you for reaching out to us., Sounds like you've been through a lot, and we want to help change this experience for you.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.  This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

2 Messages

1 month ago

Okay. Thanks. We went to the nearby corporate store and got it all taken care of. 

ACE - Sage

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117.6K Messages

1 month ago

I hope the people at the store clarified what could and could not be honored? 

Switch credits of $200 per line, bill credits on phones takes approximately 3 months. If you have trade-ins, please make sure you got receipts for each one.  Current discount offer for having internet and switching wireless service overs $20 off your internet service 

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