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Aapetcharat's profile

1 Message

Thursday, April 18th, 2024 5:04 PM

Return Process, and Installment Removal for iPhone Device Purchase

I made a big mistake switching to AT&T. The signal is terrible!

The return process for the iPhone 15 Plus cannot be done in-store; it needs to be done by mail only.

I received a notification from AT&T that my shipment was delivered on April 8, and that's it. I've been calling AT&T every day to track and try to remove the installments. I also opened an #ICU case, but no one has responded to the case at all. I have the tracking number, IMEI number, pictures, and everything. I just want to know from your experience how long the maximum time frame might be ? and what happens if it goes over the time frame ? Which department can remove the installment?

Thanks in advance.

Community Support


232.4K Messages

1 month ago

Hello @Aapetcharat,

Thank you for reaching out to us. We understand your concern regarding the signal, let's get the help you need.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our  contact us page : and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Please feel free to reach us if you have any other questions.

Thank you for contacting AT&T Community & Forums,

Kevin, AT&T Community Specialist

ACE - Sage


117.8K Messages

1 month ago

Not unusual for AT&T to take a couple of weeks to reverse everything. If you have ported your phone number back to your previous carrier, just make sure you have records of everything that happened with AT&T, especially that returned phone 

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