Skip to main content
AT&T Community Forums
Court0806's profile



1 Message

Wed, Jan 21, 2015 12:28 AM

Return phone

I got the new iPhone and I need to turn my old phone in but it didn't come with a shipping label and I don't know where to return it too!



Community Support


15.2K Messages

6 y ago

Hello! @Court0806


Thanks for posting your question.  I’m sorry to hear your phone did not come with a return shipping label.  Please send us a Private Message with the following information so we can resolve this. 


Your cellular phone number or account number

Your first and last name as it appears on the account

The best date and time to reach you





AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Get started...

Ask a new question