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Sat, Oct 24, 2020 12:03 AM

Return phone case bought on

I bought a speck phone case for the new iphone 12 and don't like it - do I have to return it via the online store? If so, how? Do I need to print a label? Can I return it to a physical at&t store?


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Community Manager


9.5K Messages

a month ago

Hi @dmleedy 

Thank you for posting! According to the posted return policy:

How do I return my device?

If your device was purchased at an AT&T retail, you may return it to any AT&T retail store during the return and exchange period. Restocking and other fees may apply, see the return by device section above.

If you bought your device online at or by phone from AT&T, you can mail the device back to AT&T using the return label in the box it came in or return it to any AT&T retail store during the return and exchange period. Be sure to keep your tracking number.  We have provided a step-by-step checklist to help you return above.  Please see “Get Started” link above.



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