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rafaelvolles's profile

New Member

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2 Messages

Wednesday, November 30th, 2022 9:05 PM

Request UnLock Device - SimLock

i request to unlock my device but i recive this mensage "Your unlock request was denied because your phone is no longer active on an AT&T account. Re-submit your request and select 'no' to the "Are you an AT&T Wireless Customer question". i don't find this "Are you an AT&T Wireless Customer question", where i can found this?

ACE - Master

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10.6K Messages

1 year ago

It’s the first question where it says do you have an AT&T mobile phone number?  You need to answer “no”.

New Member

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2 Messages

1 year ago

i answer no. then i put the imei of device and this is de answer of my request. :(

ACE - Master

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10.6K Messages

1 year ago

Then there’s something wrong with the portal, which has also been reported by others.  Hopefully, @ATTHelp will see this and ask to meet them in a DM.  Otherwise, you’ll need to call them.

Community Support

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232.1K Messages

1 year ago

Hello, @rafaelvolles! We want to help with your device unlock request.

 

Let's meet in a Direct Message to further investigate your device unlock request. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, please be sure you meet all the device unlock eligibility requirements.

 

We look forward to chatting with you soon!

 

Rachel, AT&T Community Specialist

New Member

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2 Messages

1 year ago

Hello @ATTHelp

I am also dealing with the same issue, please help!  I keep getting the runaround on the phone with ATT.  I KNOW this device is eligible and I am selecting the "No" option and putting in the IMEI number.  I do not have an account with ATT, this is an old phone. 

New Member

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2 Messages

1 year ago

Were they able to help you in the Direct Message?

Community Support

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232.1K Messages

1 year ago

Hello, @gib001! We want to help you with the device unlock request.

 

Let's meet in a Direct Message to further investigate the device unlock request. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

 

Please make sure you meet all the device unlock eligibility requirements.

 

We look forward to chatting with you soon!

 

Rachel, AT&T Community Specialist

 

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