Request UnLock Device - SimLock

It’s the first question where it says do you have an AT&T mobile phone number?  You need to answer “no”.

i answer no. then i put the imei of device and this is de answer of my request. :(

Then there’s something wrong with the portal, which has also been reported by others.  Hopefully, @ATTHelp will see this and ask to meet them in a DM.  Otherwise, you’ll need to call them.

Hello, @rafaelvolles! We want to help with your device unlock request.

Let's meet in a Direct Message to further investigate your device unlock request. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

In the meantime, please be sure you meet all the device unlock eligibility requirements.

We look forward to chatting with you soon!

Rachel, AT&T Community Specialist

Hello @ATTHelp

I am also dealing with the same issue, please help!  I keep getting the runaround on the phone with ATT.  I KNOW this device is eligible and I am selecting the "No" option and putting in the IMEI number.  I do not have an account with ATT, this is an old phone. 

Were they able to help you in the Direct Message?

Hello, @gib001! We want to help you with the device unlock request.

Let's meet in a Direct Message to further investigate the device unlock request. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

Please make sure you meet all the device unlock eligibility requirements.

We look forward to chatting with you soon!

Rachel, AT&T Community Specialist