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jollyrogerq's profile

New Member

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1 Message

Sunday, January 1st, 2023 7:15 PM

Request for Carrier Visibility/Carrier Reveal for iPad pro

Hello,

I purchased a new iPad Pro 12.9-in off Amazon which is supposed to be unlocked but the eSIM is locked to AT&T and I am unable to use any other sim cards with it.

Based on other posts regarding the same issue, I want to request for a "Carrier Reveal/Visibility" so I can use other wireless providers.

Here is the related thread - https://forums.att.com/conversations/apple/ipad-pro-129-5th-gen-carrier-reveal-request-same-issue-as-many-others/63597bacd030ba166682f3c2

@ATTHelp can you please? 

Thank you.

Community Support

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232.8K Messages

1 year ago

Hello jollyrogerq, we're here to help you unlocking carrieer visibilty.

Let's meet in a Direct Message on this. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

Looking forward to speaking with you.

Carlton, AT&T Community specialist

New Member

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12 Messages

1 year ago

Hi @ATTHelp could you also help me out with the same issue?

Community Support

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232.8K Messages

1 year ago

Hi there, Powertsp! We see you'd like to request a Carrier Visibility and can definitely assist you with that!

 

Before we can further assist, we need to invite you into a direct message to continue our interaction in a private setting. Then we'll request the IMEI and gather some additional personal details, so please have that information available to share once we're in a direct message.

   

You will find our direct message located in the upper right corner of the Forums which is the chat icon next to the bell icon.

 

We look forward to working with you!

 

Ashley, AT&T Community Specialist 

New Member

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12 Messages

1 year ago

Thanks Ashley @ATTHelp . I’m not seeing the chat icon next to the bell icon. Below is a screenshot of what I see:

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