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soenaung's profile

2 Messages

Friday, February 23rd, 2024 5:06 AM

Request for carrier visibility / carrier reveal on iPad

- I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iPad 10th Gen. Right now the only option available is AT&T.

- This is not the same as device unlocking.  The iPad is already SIM unlocked, it is the eSIM that is showing AT&T as the only option.


- I do not have an account with AT&T and was told this was not required.

- On 7/27/19 user Sdunk1 inquired about the same question and ultimately had his issue resolved and you can see the thread here: https://forums.att.com/conversations/apple/request-for-carrier-visibility-carrier-reveal-on-ipad/5df02ba6bad5f2f606e9ddb2

His last quoted response stated: "This was a success! I can confirm, after the customer service representative searched their database for “carrier visibility” and followed the instructions, creating a ticket with the “back office” the full list of carriers available on the Apple sim showed up almost immediately."

I can and will provide my device serial/IMEI to get this process completed, and I thank you in advance!

Accepted Solution

ACE - Master

 • 

10.4K Messages

2 months ago

You will have to contact them directly.

https://www.att.com/support/contact-us/

They don’t do carrier visibility requests through the forum.

Time to retire the cut and paste from a 5 year old thread.

2 Messages

2 months ago

Thanks. Can i still request if I don't have an AT&T account? 

Community Support

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231.4K Messages

2 months ago

Hey there @soenaung,

 

We understand, and would like to point you in the right direction.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for visiting the AT&T Community Forums.

 

Robin, Community Forums Specialist.

 

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