Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
The new iPad Pro & iPad Air!
JackASnackack2004's profile

2 Messages

Tuesday, November 7th, 2023 3:38 PM

Request for carrier visibility / carrier reveal on iPad

- I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iPad Pro (11-inch) (2nd generation). Right now the only option available is AT&T.

- This is not the same as device unlocking.  The iPad is already SIM unlocked, it is the eSIM that is showing AT&T as the only option.

- I do not have an account with AT&T and was told this was not required.

- On 7/27/19 user Sdunk1 inquired about the same question and ultimately had his issue resolved and you can see the thread here: https://forums.att.com/conversations/apple/request-for-carrier-visibility-carrier-reveal-on-ipad/5df02ba6bad5f2f606e9ddb2

His last quoted response stated: "This was a success! I can confirm, after the customer service representative searched their database for “carrier visibility” and followed the instructions, creating a ticket with the “back office” the full list of carriers available on the Apple sim showed up almost immediately."

I can and will provide my device serial/IMEI to get this process completed, and I thank you in advance!

Community Support


232.8K Messages

7 months ago

Hey @JackASnackack2004, We're here to help you with the information that you require.

We are going to reach out to you in DM to take a look at account details. Please look out for a DM notification from us. (for your reference it is the bell icon on the top right-hand corner of the forums)


Looking forward to speaking with you!


Thank you for contacting AT&T Community & Forums,

Scarlett, AT&T Community Specialist

5 Messages

7 months ago

I'm trying to accomplish the same thing and created a seperate similiar post and had it either deleted or blocked by AT&T. Can someone from AT&T help me as well? My physical sim slots are unlocked. I tested with Verizon sim. I am going on a trip in a few days and would like to use esims as they are easier to buy and install. I already purchased one for the foreign country I am visiting and it failed to install. I tested again with a trial esim in the US and it also failed to install. Please help!

5 Messages

7 months ago

Ping, can someone please help?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.