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aj0307's profile

2 Messages

Saturday, September 2nd, 2023 7:34 AM

Request for carrier visibility / carrier reveal on iPad

I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iPad Pro (12.9-inch) (6th generation). Right now the only option available is AT&T.


This is not the same as device unlocking.  The iPad is already SIM unlocked, it is the eSIM that is showing AT&T as the only option.

Former Employee

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32.9K Messages

10 months ago

You need to call AT&T 

2 Messages

10 months ago

Is there any way to contact them through email. I’m currently in India. 

Former Employee

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32.9K Messages

10 months ago

Nope At&t doesn’t do support via email. You have to call 

Community Support

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232.8K Messages

10 months ago

Hey there! We understand your concern, so let's get you the information you need. 

 

Since you're travelling abroad, you will have to contact our international helpline +1.314.925.6925 at no extra charge from your AT&T Wireless phone.

 

Thank you for reaching out to AT&T Community Forums!

MikeN.

 

ACE - Master

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10.9K Messages

10 months ago

As a note, that international phone number is only for AT&T customers with an account.  If you aren’t a customer, you won’t get through.

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