Traveler
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6 Messages
Request for carrier visibility / carrier reveal on iPad
Hi! I’m following the template I found here: https://forums.att.com/conversations/apple/request-for-carrier-visibility-carrier-reveal-on-ipad/61afe53e2f2f4a2ecda17252
- I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iPad Pro 3rd generation. Right now the only option available is AT&T.
- This is not the same as device unlocking. The iPad is already SIM unlocked, it is the eSIM that is showing AT&T as the only option.
- On 7/27/19 user Sdunk1 inquired about the same question and ultimately had his issue resolved and you can see the thread here: https://forums.att.com/conversations/apple/request-for-carrier-visibility-carrier-reveal-on-ipad/5df02ba6bad5f2f606e9ddb2
His last quoted response stated: "This was a success! I can confirm, after the customer service representative searched their database for “carrier visibility” and followed the instructions, creating a ticket with the “back office” the full list of carriers available on the Apple sim showed up almost immediately."
I can and will provide my device serial/IMEI to get this process completed, and I thank you in advance!
ATTHelp
Community Support
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231.3K Messages
2 years ago
Hi there @reganharris331, let's get you into a Direct Message about your Carrier Visibility. The DM icon is in the upper right-hand corner next to the bell icon.
We look forward to hearing from you soon.
Ashley, AT&T Community Specialist
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reganharris331
Traveler
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6 Messages
2 years ago
@ATTHelp I am still waiting for someone to respond to my DM. please send me a message ASAP so we can get this resolved. Ihave been trying to get this resolved for months, and if it doesn't get resolved by end of week, I plan to utilize the only other resource I haven't tried yet, and reach out to the executive leadership team directly.
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