New Member
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1 Message
Replacement AirPods
hello I’m trying to find out how to go about filing a claim for my lost AirPods or stolen AirPods so I need to know what I need to do my email address is [email scrubbed] if I can get an email back regarding this that would be helpful thank you
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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107.5K Messages
2 years ago
AppleCare plus can provide insurance for airpods, AT&T and Asurion do not.
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Constructive
Former Employee
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31.5K Messages
2 years ago
when they are lost or stolen you buy a new pair theres no claim to file for earpods
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Constructive
Former Employee
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31.5K Messages
2 years ago
@lizdance40 does apple have any sort of program?
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ATTHelp
Community Support
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215.7K Messages
2 years ago
Hi @Melo4me we're sorry that your AirPods were lost or stolen. This can be a very unpleasant experience.
Go to the frequently asked questions to see what devices are covered by AT&T Protect Advantage and Mobile Insurance.
AirPods aren't currently considered a device that would be eligible for insurance.
We hope this information helps and thank you for reaching out to the Community.
Jeff, AT&T Community Specialist
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