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New Member

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2 Messages

Sat, Jan 18, 2020 5:37 AM

Refund??

Hi i ordered a pair of apple airpod pros off the at&t website using a guest account on january 1st. they were accidentally refused by my landlord and were immediately sent back. i’ve been told so many different answers from many different att representatives about my refund, saying wait 24-48 hours, 3-5 buisness days, refund will hit when item is restocked, it has been almost 3 weeks with no refund. somebody recently just told me that the item is now being reshipped again to my address and the tracking number says the order has been cancelled? i am so confused and have suffered so many headaches i just want my money back please

Responses

lizdance40

ACE - Sage

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70.3K Messages

a month ago

This is not AT&T. This is a customer populated forum. You will have to contact AT&T sales departments directly.

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mobilemax

Employee

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796 Messages

a month ago

Hello,

Check with att.com/orderstatus or customer care (Phone number hidden) and say “order” when promoted for reason for call. Can take up to 4 weeks, but I’d check about the reshipped part. Stopping by a local corporate AT&T store, the might be able to pull up order (since a guest account) and see a little more detail. Hard to say because it wasn’t purchased in an active account to have everything tied to.

(edited)

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