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Contributor

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1 Message

Mon, Jan 7, 2019 6:25 AM

Recovered my stolen phone

My iPhone 7 Plus was stolen 3 months ago so I paid to receive a new one from my insurance but I recently recovered my old stolen phone how do I take it off the blacklist? I just finished paying the phone off this month. 

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kdfederer

ACE - Expert

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12K Messages

a year ago

If you received a replacement from your insurance, the phone belongs to the insurance company. It will not be removed from the blacklist.

This is a user to user forum. I am a user, just like almost everyone else on the site.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

Can I still track my stolen iPhone if I suspend and block it? And will this keep the thief from being able to use or get into my locked phone (set to facial recognition)

lizdance40

ACE - Sage

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76.4K Messages

a year ago

Not likely.  A phone can only be tracked if it connects to a network, cellular or Wifi.  Since it can’t connect to cellular if suspended, and Wifi connections would have to be signed in/approved.    It’s best to use locked mode and cross your fingers before you give up and suspend.  

 

 

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Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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