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Hamood232's profile

New Member

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3 Messages

Tuesday, April 18th, 2023 12:50 AM

Receive SMS code via email

I have an AT&T phone that’s locked to the carrier. I have to wait 6 months to submit an unlock request. The unlock request will send an SMS code to my phone number to complete the request. In my situation, I won’t be in the USA during that time so my carrier won’t be in service. Is it possible to receive SMS codes via email instead of phone number so I can unlock my phone without having an AT&T line in running?

Accepted Solution

Official Solution

Community Support

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232.8K Messages

1 year ago

Hello Hamood232, let's get you some information for Device Unlock Request.

 

AT&T customers will receive a unique Text that can be used to check the status of your unlock request without the need of entering your IMEI Number or Request Number. Non-AT&T customers will receive an email and must follow steps 2-4 above.

 

AT&T Prepaid phone must have paid service for at least six months. You must submit your unlock request using the most recent version of the AT&T Device Unlock app. Visit our Unlock Support page for the ​full requirement list​​.

 

You can also read this great AT&T Forums article for unlocking devices.

 

Feel free to reach back out if you have any further questions or concerns.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist.

 

 

ACE - Expert

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64.7K Messages

1 year ago

An unlock request does not send an SMS code. You receive a verification email when you put in an unlock request, not a text.

New Member

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3 Messages

1 year ago

Ok, thank you for the clarification. 

ACE - Master

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10.9K Messages

1 year ago

To be clear, it’s not simply waiting 6 months.  You need to have 6 months of active service on the AT&T network for a phone with prepaid service to be eligible for unlocking.

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