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1 Message

Tue, Feb 18, 2020 4:59 AM

Purchased a financed phone from a relative

My aunt just got the new iphone 11 pro so i bought her old xs max and even though she has paid the xs off everytime i try to unlock the carrier it says that she hasnt paid it off and but she clearly has she because she has no overdue balance can anyone help?

Responses

lizdance40

ACE - Sage

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78.6K Messages

8 months ago

It's Not Unusual for the system not to have recorded a paid off phone for a couple of weeks. I would suggest you Wait and try in a couple of weeks.
You should be requesting the unlock as a non-customer.

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ATTHelp

Community Support

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137.1K Messages

8 months ago

Greetings @kalub2129!

 

Allow us to assist with your device unlock. We advise that you contact your aunt to submit the device unlock since the primary account holder will need to address any remaining past-due balance that may be attached to the device.

 

Prior to submitting your unlock, make sure the device meets our other eligibility requirements.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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mobilemax

Employee

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796 Messages

8 months ago

Hello,

You can go to att.com/deviceunlock and attempt to unlock as “not an att customer”, but if it was from your aunt, I’d have her take a moment to navigate to th site to request unlock from her account to avoid any issues. If there’s a hold up, like not paid off, it would tell her that at that time.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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