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PUK's profile

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Tuesday, July 26th, 2022 10:10 PM

PUK For locked sim Iphone 8

My dumb self locked myself out of my Sim regarding the sim lock. I need to find the PUK Code through the AT&T app but i cannot find it. I cant do it online due to personal reasons so im stuck with the app. 

Community Support


232.8K Messages

2 years ago

We are here to provide you the steps on how to get your PUK code, @PUK.


Learn how to get the PIN Unlock Key (PUK) code to unlock your SIM card. Devices display Enter PUK after more than three wrong PIN entries. Steps will be the same for the myAT&T app. 


How to unlock a SIM with a PIN unlock key (PUK)

  1. Go to your account overview and open the My wireless section.
  2. Scroll to My devices & add-ons and choose the device that needs a PUK code.
  3. Select Manage my device.
  4. Under See device options, select Get your PIN unlock key (PUK).

If your device displays PUK2 or PUK blocked call operator, then the wrong PUK code was entered 10 or more times in a row. The SIM card is blocked and must be replaced. Let us know if this happens, and we can provided you with a new SIM card or you can visit your local AT&T Store to pick up a new one. 


Let us know how this goes! We look forward to your response. 


Clarissa, AT&T Community Specialist 

ACE - Master


10.9K Messages

2 years ago

I’d like to see the screen where that works.  I’ve done all of those steps on both the app and the website, and there is no Get your PIN Unlock Key (PUK) under device options.  There are options, but that’s not one of them.

Before anyone mentions it, I’m a postpaid customer, so I should be able to do it online.

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