Proof that AT&T chooses not to fulfill iPhone orders to existing customers
I'm sick of reading online stories of non Premier customers getting phones that ordered after me. I'm sick of reading online how existing customers are being delayed by AT&T so that new customers can get on the AT&T contracts. I mean, we're paying anyway, why would AT&T care about us! Get those new customers and get them with new phones!
So, to test this I positioned myself on AT&T's website as somoene looking to get a new phone and new line (key part right?) for my wife.
Asked about the exact phone that I placed an order for on 9/20. 6+ 128GB, SG. Me - I'm told it's backordered. I'm told expected shipdate now is 12/12-19 (LOLOL YEAH RIGHT). Realisitically, I'll be lucky if I see this phone before the iPhone 6s comes out.
But, what if I was a new customer. A customer AT&T already isn't getting money from?
Let's see what happens.
Well, as you can plainly see. When a NEW customer that doesn't already have an AT&T contract, amazingly enough - AT&T HAS THESE PHONES IN STOCK and will put one in my cart and ship to me! Existing customer - Sorry, no phone for you loser.
So the facts are this:
1. If you already have a contract with AT&T, they will NOT ship you phones that are in high demand.
2. If you don't have a contract with AT&T, they WILL ship you phones that are in high demand.
3. AT&T telling me they don't have 6+ 128GB SG in stock is a lie.
Unfortunately, I have no recourse to buy from Apple or elsewhere, as I am a Premier customer and am forced into buying from AT&T.
If you aren't forced to buy from AT&T and you are already on contract, CANCEL YOUR ORDER AND GO ANYWHERE ELSE. AT&T doesn't care about you - they already have their money and this exchange proves it.
Cancel, go to Apple, get your phone. You'll still get it before me. And, if you can, switch carriers. Do not give your money to a company that treats their existing customers like garbage.