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New Member

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1 Message

Sat, Mar 6, 2021 6:44 PM

Proof of purchase of Mini iPad to release iCloud hold

My husband was gifted a mini iPad in 2013 by our daughter.  An iCloud account was set up .  For 3 years we haven't been able to remember the password but we have now remembered it. His Apple ID has been disabled because we have attempted too many times to open it.  We need to have proof of purchase for the iPad.  Our daughter bought the iPad at the AT&T Store on Marginal Way, Portland, ME in June 2013.  Is there anyway that I can provide you her name and email address along with the date, that you could find the receipt?  It is our last hope of being able to release the hold.  Apple Support has determined (by the serial number) that the iPad was not purchased online, it was bought in a retail store.  .  Appreciate any help you could offer.

l

ACE - Sage

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92.1K Messages

1 y ago

Her purchase, she needs to make the request in the retail store, or she may be able to call (At&t) and request by phone.

BTW, if you had Googled "locked out of iPad", you would have solved it 3 years ago. 

Unless you had no idea what email was used. 

(edited)

ACE - Sage

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92.1K Messages

1 y ago

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