What is happening with 3G?
H

New Member

 • 

1 Message

Tue, Dec 8, 2020 8:54 PM

Promotion Not Applied

During the BOGO deal for the iPhone 11 Pro Max last year, I had bought two iPhones off the AT&T app by clicking on the promotion, one for my line and I added a new line. However, I did not receive the promotion confirmation email and I have been paying for both of them for 13 months. Is there anything that can be done about this?

ATTHelp

Community Support

 • 

175.7K Messages

1 y ago

Hi @hyeog,

 

Thanks for reaching out! We'd love to help.

 

We'd like to gather some additional information regarding this promotion. If you haven't received the BOGO credits by this point, this may mean you didn't meet the the requirements of the promotion or it expired. Do you remember the specific dates on when you purchased these phones? If you do, please let us know. This will allow us to see which promotion you're referring to. 

 

We look forward to your response!

 

Collin, AT&T Community Specialist

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