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zmaj14's profile

Contributor

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1 Message

Sunday, January 14th, 2018 12:10 AM

Problems unlocking iPhone 6s

My girlfriend recently bought a new iPhone with AT&T and paid off her old one (the iPhone 6s). As she did not need it anymore she gave it to me as I needed a new phone. We tried to go through the device unlock portal only to have the request denied both times for too many requests (received email saying "You've tried to unlock this device too many times. Wait 30 days and then submit a new request"); we only submitted two requests in total and she said that she had not tried to unlock her phone at all before since she did not need to. 

What do I do? 

Community Support

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232.2K Messages

6 years ago

Greetings @zmaj14,


Thanks for coming to our Community Forum's for your unlock questions. Having an unlocked phone comes with many benefits. I apologize to hear you're experiencing some trouble with doing so. I am happy to help.


Please look in your Forum's Inbox for my response to the private message you had sent to us. It is located in the envelope found at the top right-hand corner of this web page.


I appreciate your time, and hope to speak with you soon. Have a great day!


Jess, AT&T Community Specialist

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