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Sunday, November 21st, 2021 4:26 PM

Problem logging into AT&T account in iPhone 6

Since changing my AT&T account login password can no longer get email on the iPhone 6 , all other devices just needed to update email password on them to match, tried deleting account and adding back in under yahoo which it was setup under and takes me to AT&T login  page and fails ,get something’s gone wrong message,  tried to also add manually and all settings match incoming and outgoing AT&T servers . Worked with Apple support since seemed like an iOS 12.5.5 issue on the iPhone 6  but no luck they believe AT&T has the issue since I can’t signin to their page.Any way to make work without getting a new phone . 

Community Support


221.5K Messages

2 years ago

Hey there, @Jgreen17! Let us help you get signed in to your AT&T account so that you can start receiving e-mails on your iPhone 6 again.


Depending on the application you are using, you may be required to set up Open Authentication or Secure Mail Key.


Both features were added for your security. They encrypt some of your login information to protect you and your info from hackers and fraudsters.


Give this a try and let us know if this helps!


Lar, AT&T Community Specialist

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