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Mj0531's profile

Tutor

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4 Messages

Wed, Oct 19, 2016 4:03 PM

Problem calling one specific number- "call can not be completed as dialed"

 Sounds completely ridiculous… I know. I DID "check the number and dial again." I've called the number by manually typing it in, using the saved contact, and even the call back option in the voice messaging.   I have tried deleting the contact information, and re-adding it. I have gone through all of the troubleshooting on the website including having my connection reset and also restarting my phone. I have also tried calling from another number in the same area and the call went through just fine.  The person I'm trying to call is my mom, on a landline, who lives over 1000 miles away. We talk every day and have talked every day for the past few years.  Suddenly, after completing the most recent update, I get the "call cannot be completed as dialed. Please check the number and dial again."  She is able to call me. I am able to call her from other devices.   I'm able to call other people,  but for some reason, suddenly, my "call cannot be completed as dialed." What's going on? 

Tutor

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4 Messages

5 y ago

I also wanted to add that my phone updates are current.  I have the iPhone 5s. I am calling central WV from the Tampa Bay Area.

Tutor

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4 Messages

5 y ago

UPDATE!!  For anyone else having this issue, I spoke with my mom today (who has  A Suddenlink landline ), and she had HER phone checked as well.  Her Suddenlink guy told her there is some kind of "block" between Suddenlink, ATT, and Frontier customers and that they (her guys) are working to get it removed.  I haven't called AT&T yet, but I'm waiting to get more details from her and will post results as soon as I hear something…

 

If you are an AT&T employee and know anything about this, PLEASE respond.

Contributor

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1 Message

4 y ago

I have the same problem since switching to AT&T. Customer service did not offer any assistance. Wondering if you have solved the problem yet?

New Member

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1 Message

we are have the same problem all this time later , 85 year old grandmother can’t call her Doctors

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