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Mj0531's profile

Tutor

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4 Messages

Wed, Oct 19, 2016 4:03 PM

Problem calling one specific number- "call can not be completed as dialed"

 Sounds completely ridiculous… I know. I DID "check the number and dial again." I've called the number by manually typing it in, using the saved contact, and even the call back option in the voice messaging.   I have tried deleting the contact information, and re-adding it. I have gone through all of the troubleshooting on the website including having my connection reset and also restarting my phone. I have also tried calling from another number in the same area and the call went through just fine.  The person I'm trying to call is my mom, on a landline, who lives over 1000 miles away. We talk every day and have talked every day for the past few years.  Suddenly, after completing the most recent update, I get the "call cannot be completed as dialed. Please check the number and dial again."  She is able to call me. I am able to call her from other devices.   I'm able to call other people,  but for some reason, suddenly, my "call cannot be completed as dialed." What's going on? 

Tutor

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4 Messages

6 y مضت

I also wanted to add that my phone updates are current.  I have the iPhone 5s. I am calling central WV from the Tampa Bay Area.

Tutor

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4 Messages

6 y مضت

UPDATE!!  For anyone else having this issue, I spoke with my mom today (who has  A Suddenlink landline ), and she had HER phone checked as well.  Her Suddenlink guy told her there is some kind of "block" between Suddenlink, ATT, and Frontier customers and that they (her guys) are working to get it removed.  I haven't called AT&T yet, but I'm waiting to get more details from her and will post results as soon as I hear something…

 

If you are an AT&T employee and know anything about this, PLEASE respond.

Contributor

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1 Message

5 y مضت

I have the same problem since switching to AT&T. Customer service did not offer any assistance. Wondering if you have solved the problem yet?

New Member

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1 Message

we are have the same problem all this time later , 85 year old grandmother can’t call her Doctors

New Member

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1 Message

4 m مضت

I am having a problem connecting to my sister's landline phone from my cell phone. The phone drops the call after one ring that I hear. She has Spectrum. She can call me back on the same landline though. 

Tutor

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14 Messages

4 m مضت

I just realized this is a very old post, but I have the same problem trying to call my son. He’s on Mint Mobile. I have tried to post about this three times since yesterday.  It says I’ve posted but I don’t see it anywhere!

(edited)

ATTHelp

Community Support

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200.6K Messages

4 m مضت

We'll be happy to assist you with calling your sister @asakay02.

 

Are you having issues with calls in general or simply with this one number?

 

If you are unable to connect in general, we'd suggest trying basic troubleshooting measures, such as toggling Airplane Mode on/off and resetting your network settings. To do the latter:

  • On Android, go to: Settings > System > Advanced > Reset options > Reset network settings.
  • On iOS 15 or later, go to: Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
  • On iOS 14 or earlier, go to: Settings > General > Reset > Reset Network Settings.

If it persists, we'll need more details, including your device (so that we can provide more specific troubleshooting guidance) and the ZIP code you're located in (so that we can check the towers in your area) in order to proceed. 

 

However, if this is happening solely with your sister's landline, she will need to reach out to Spectrum, as this is likely an issue on their end.

 

We look forward to your response!

 

Darais, AT&T Community Specialist 

ATTHelp

Community Support

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200.6K Messages

4 m مضت

Hi @Kaysei, let's get you pointed in the right direction. 

Just for confirmation do you have service with us? If not you would need to reach out to your current provider. 

If you have serivice with us is this the only number you know of that you can't call? Have you informed the person who has this phone, so they can make sure you haven't been blocked? If you haven't been, they would need to check with their carrier on this.

Thank you for reaching out to AT&T Community Forums we hope this helps. 

Crystal, AT&T Community Specialist 

Tutor

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14 Messages

4 m مضت

Yes, I am with AT&T.  He has not blocked me.  He has already called his carrier too, and they cannot help either.

ATTHelp

Community Support

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200.6K Messages

4 m مضت

We want to share some tips to help you get through @Kaysei

We'd suggest trying basic troubleshooting measures, such as toggling Airplane Mode on/off and resetting your network settings. 

  • On Android, go to: Settings > System > Advanced > Reset options > Reset network settings.
  • On iOS 15 or later, go to: Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
  • On iOS 14 or earlier, go to: Settings > General > Reset > Reset Network Settings.

We also recommend troubleshooting your device, and making sure you dont have any 3rd party apps blocking the number. 

You can also check call forwarding, do not disturb,  and airplane mode settings for both devices. 

Let us know if this helps. 

Crystal, AT&T Community Specialist 

Tutor

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14 Messages

4 m مضت

I’ve already done all that numerous times. 

ATTHelp

Community Support

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200.6K Messages

4 m مضت

Based on your call concerns, we want to get you into a DM to walk through additional troubleshooting steps @Kaysei. Check the bell icon in the upper right corner of the page and reply back. 

 

In the meantime, gather your account information, and we'll get started figuring out the root cause and work towards a solution. Again, keep an eye out for a DM. 

 

Alasani, AT&T Community Specialist 

Tutor

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14 Messages

4 m مضت

There is already a support ticket on this. The problem is nobody will call me back. I’m not going through all the same steps for the 4th time. I still don’t see my original post about this, but I’m not commenting any further here. 

New Member

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1 Message

4 m مضت

I have same problem with calling *a specific number* from my cell phone using att prepaid. It’s a bike company 1-888 support number. Have no problem with other Verizon prepaid phone or google voice service.  The network voice response is “your call cannot be completed. Please confirm your rate plan is active by calling 611 or check the number dialed to ensure it’s allowed as we don’t support 900 or 986 dialing “ it’s funny as I make a 1-888 call.  Also confirm no problem with other numbers. Even trying other 888, 800, 855, 844 numbers without problem.

additional info: Already prepaid my plan for the whole year. 

ATTHelp

Community Support

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200.6K Messages

4 m مضت

Hi @thiny3, we'll be happy to get to the bottom of why you can't make this Toll Free call!

To ensure we're headed in the right direction what zip code are you attempting to dial these numbers from? Toll-free numbers may be limited to certain ranges, so we'd like to check.

We recommend signing into our wireless troubleshooting tool to attempt a connection refresh. This will refresh your phone's connection to the network and can find tech/service errors and result in quick fixes.

Let us know how this helps.

Crystal, AT&T Community Specialist

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