Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
The new iPad Pro & iPad Air!
Kaw143's profile

Contributor

 • 

1 Message

Friday, October 5th, 2018 4:43 PM

Closed

Presidental alert test message

Both my husband and I have old I-Phone 4 cells, neither of us received the Presidential test alert message.  Any idea why  I thought it wasn't possible to turn it off.  Our service is AGT&T.

Accepted Solution

Official Solution

Community Support

 • 

232.9K Messages

6 years ago

Hello @Kaw143.

 

We’ve got answers. The iPhone 4 is not Wireless Emergency Alert capable, so you will not receive any of the emergency alerts. We’ve got a list of devices that are WEA capable here. Thanks for reaching out to us on Forums!

 

Dawn, AT&T Community Specialist

New Member

 • 

7 Messages

3 years ago

[EDITED]

I have been with AT&T for a long time. I have 5 phones on my account, so I do pay a lot. I have spoken to 3 people and they have no idea how to fix my problem. The problem: On the plan I have with 5 phones, I am the only one that gets the Presidential Alerts.  All of the phones should and have to get it. They are all new phones. I have 3 Samsung note 10's and 1 Samsung ASe?, and 1 Samsung note 20 ultra. I have checked all of the settings. They are set just like mine. I got the one on the 11th and I got the one on the 26th, but they didn't get either.  I even checked everyone's history. The last one everyone else had was Ann Amber alert (local) on August the 1st.  I need too know what is going on and get it fixed. What if I go on a trip and I get the Alert and noone else got it. Any way you look at it, I would have to call all of them and tell them what is going on. And no the phone work fine on wifi and 5g. On the 26th my son was in his room about 50 feet away and my parents live about 5 miles down the road. I just don't understand this. The military, the FCC, and President Trump said that ALL phones have to have it working and noone can help me. My number {EDITED]

I really hope you can help,

Kelly 

[EDITED per Community Guidelines - removed personal information]

(edited)

New Member

 • 

7 Messages

3 years ago

Help

New Member

 • 

7 Messages

3 years ago

What are we doing? Going around in circles?

ACE - Sage

 • 

118.3K Messages

3 years ago

1.   Why are you posting on a 2018 thread.

2.   There has not been a presidential TEST or alert since 2018.

I don't know what time travel trip you are trying out, but it's not making sense to us in 2021.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.