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Peter54321's profile

Contributor

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3 Messages

Thursday, December 20th, 2018 9:53 PM

Prepaid iPhone 5s cannot be unlocked, flagged as fraud?

I bought this prepaid iPhone at Bestbuy and paid in full. After using it for years, I want to unlock it and try some other carrier. But AT&T send me a email sail this phone associated with fraud??? Can anybody tell me how to unlock a prepaid phone?

 

Thanks.

Accepted Solution

Official Solution

Community Support

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232.8K Messages

5 years ago

Hello @Peter54321

 

You can visit our Unlock Device Portal to make sure you mobile device meets all requirements to continue the unlock process.

 

If the requirements have been met for you iPhone 5s, you can continue to submit an unlock request by accessing our Submit Unlock Request Article for further assistance.

 

We hope this information helps.

 

Dwight, AT&T Community Specialist

Community Support

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232.8K Messages

5 years ago

Hello, @Peter54321,

 

We'd love to help with this. Take a look at things to know about unlocking your device through AT&T. Did your iPhone use AT&T as a carrier for six paid months of service? If your device meets that and the other requirements, let us know so we can investigate further.

 

Have a great weekend.

 

James, AT&T Community Specialist

Contributor

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3 Messages

5 years ago

Hi James,

 

I have used this iphone within AT&T for more than 2 years. IMEI is [Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

I want to unlock this phone and use it in China. Can you help me unlocking it?

 

Thanks,

 

Peter

Contributor

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3 Messages

5 years ago

I have tried twice. The device still cannot be unlocked and said it associated with fraud. I purchased it at Bestbuy and paid in full. In addition, I have used it for more than 2 years. I don't know what can I do now?

 

Can you help me unlock it?

 

Thanks

Community Support

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232.8K Messages

5 years ago

Hello, @Peter54321,

 

We'd love to take a closer look at helping you unlock your phone. To do this, we'll need to look into your account.

 

We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.

 

James, AT&T Community Specialist

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