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Poor Customer Service
I am a 10+ year AT&T customer.
A few weeks ago my iPhone died. I went to an AT&T store and they told me to wait a couple weeks until the new iPhone comes out and the prices drop on current iPhones. Good advice and they sold me an inexpensive pre-paid phone to cover the couple weeks.
A couple weeks go by and I go buy an iPhone X. Everything goes well until I get an email from AT&T stating what my next bill and recurring future bills would be. A big surprise - the taxes and fees are going to double !
I go to the AT&T store and am told they can't help me - call AT&T billing. I insist on talking to the rep that sold me the phone. He said that the info in the email was probably wrong and I should wait for the next bill. I then called AT&T billing while in the store. The initial phone rep was unhelpful - it was obvious she couldn't answer my questions. I asked for a supervisor. She then said the same thing as the store rep - that the email was probably wrong and I should wait for the next bill.
What is the point in sending false info to a customer? Overall, this has been a bad experience with AT&T customer service.